Emergency Recovery Specialist

Department: Business Development

Employment Type: Full Time

Location: Atlanta, GA

Reporting To: David Dixon

Compensation: $61,000 - $80,000 / year

Description

Cotton Holdings, Inc., is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments.

Summary (Scope of the Job)

Cotton Holdings is hiring an Emergency Recovery Specialist for one of its subsidiaries, Full Circle Restoration located in Duluth, GA. The Emergency Recovery Specialist creates revenue opportunities by consulting with property owners who have suffered any type of property damage event. Emergency Recovery Specialists are on call 24/7 to rapidly respond to these events. Establishing trust and building rapport and credibility with property owners is paramount in the early hours following an event. Candidate will be knowledgeable and participate in emergency preparedness drills getting to know public first responders and other restoration-related activities is important to the success of the Emergency Recovery Specialist.

Key Responsibilities

• Establish and maintain positive relationships in the local business community.

• Ability to work an On-Call schedule and respond to provided leads immediately - 24/7 including holidays.

• Listen to the property owners’ story to empathize and determine how you can help, be empathetic to the property owner’s current burden.

• Effectively communicate Full Circle Restoration’s suite of services.

• Must be familiar with the local territory to maintain immediate response times.

• Perform business development outreach when not responding to emergencies.

• Other Duties

• Call on Mechanical, Electrical, and Plumbing (MEP) businesses, multi-family, as well as some local government departments including first responders and other verticals

• Follow up on prior chase opportunities to determine future opportunities

• Work closely with Cotton’s state-of-the-art Business Intelligence Center

Skills, Knowledge and Expertise

• Must be a sales lead hunter, self-motivated, organized, flexible, and always hungry for new business

• Excellent communication skills

• Likes working with and helping people

• Must be able to prioritize and manage time independently

• Thrives under high-stress, fast-paced situations, and continually changing circumstances

• Must be able to work in a fast-paced environment and meet tight deadlines

Background Requirements:

• 5+ yrs experience in one or more of these fields: restoration, military, fire department, EMS, police, customer service, construction, insurance, or sales.

• High School diploma or equivalent.

• Computer literacy with a working knowledge of common business software such as Microsoft Office.

Disclaimer:

This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested.

Equal Opportunity Employer/Veterans/Disabled

Cotton is proud to be an Equal Employment Opportunity, Affirmative Action, Veterans, Disabled and LGBTQ employer. Cotton promotes a respectful work environment of inclusion and is committed building teams that represents a variety of backgrounds, perspectives, skills, and experiences.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact HR 877-511-2962. #DNP