In coordination with Directors, ADs, and Team Leads, design and develop interactive training programs (outsourced or in-house) for PDC departments/divisions processes, HR/Administrative training, compliance training, etc. Select the best training methods or activities for a particular purpose and audience (e.g. role-playing, mentoring, on the job training, professional development classes, etc.)Develop and manage annual training plan to meet departmental needs. Serve as primary point of contact for training matters for department/division staff and for submissions of training request forms. Administer UTLearn data entry, training plans, and training tracking and KPIs. Proactively seeks ways to improve the processes and efficient use of funds.Serve as primary contact with external vendors and internal subject matter experts needed to conduct training for PDC purposes such as continuing education, professional development, licensure certification, equipment operation, and safety. Facilitate train-the-trainer sessions for in-house experts/trainers. Oversee and maintain in-house training facilities and necessary equipment.Support department staff through identification, documentation, execution and reporting of training and certifications. With assistance from the Administrative Associate, ensure all training transactions are completed accurately and in a timely manner, including training and conference registrations, licensure payments, continuing education for licensure, travel authorizations, travel arrangements and reimbursements. Responsibly coordinate Procurement Card for training related payments.Assists the Associate Director in conducting whole-organization needs assessments, identifying skills or knowledge gaps that need addressing. Uphold best practices and departmental education principles for training. Track new training methods and techniques to apply to current situations as well as lessons learned sessions.Supports training needs for employee on-boarding and off-boarding in coordination with the Admin Team, Associate Directors, and Team Leads as needed. Coordinates with Admin Team on expectations for logistics and calendar invites, as well as collects feedback and lessons learned from trainings and trainees.