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City of Hope Supervisor, Research Portfolio in Duarte, California

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

The Portfolio Supervisor provides consistent leadership and general oversight of the daily activities of the Protocol Coordinators (PCs), and Research Coordinators (CRCs) to ensure competent and standardized practices that are compliant with all institutional and regulatory requirements. The Portfolio Supervisor supports research operation strategic priorities to enhance interdepartmental communication and collaboration and assist in the development of best practices and tools for protocol execution, management and oversight as well as ensure quality data collection.

Essential Functions:

Study Conduct

  • Provides coverage / back up for study team (Research Coordinator and Project Coordinator) as required

  • Participates in eligibility check / sign off

  • Ensures CTMS configuration in place to support work flow (study arms available, etc)

  • Participates in teleconferences, on site meetings and off site investigator meetings, as required.

  • Assists with site initiation visits and monitoring or auditing visits.

Personnel Management

  • Support efforts to recruit and maintain an adequate number of competent staff to conduct clinical research in compliance with all regulatory, institutional and departmental requirements for assigned disease program.

  • In collaboration with the CTO Leadership, develop, maintain and monitor staffing plan for assigned disease programs.

  • Responsible for the orientation and ongoing training and development of Research Coordinators and Biospecimen Coordinators.

  • Directly responsible for the performance management of Research and Biospecimen Coordinators for assigned disease program.

  • Monitor time and effort tracking reports on a periodic basis and follow up as needed.

  • Collaborate with human resources to provide counseling or performance improvement of staff as needed.

  • Responsible for tracking the current status of certifications and any required competencies.

  • Manage and lead staff to develop collaborative working relationships within the department and with other departments as applicable.

  • Provide on-going training for iRIS users (or any other software used in Clinical Research) and provide instructions for the navigation of cooperative group websites.

  • Attends all pertinent departmental COH and Working Group meetings.

Disease Team Management

  • Work in conjunction with the disease team program lead physicians, Principal Investigators, and CTO Leadership to accomplish goals, projects and research initiatives for assigned disease teams

  • Collaborates across multidisciplinary teams

  • Provides guidance, direction and management regarding disease team meetings (e.g., Protocol Priority List, create agendas, minutes, coordinate speakers, scheduling, etc.)

  • Prepare and review study documents to coordinate new study endorsements and outcomes

  • Oversees PMT reporting

  • Develops corrective action plans (CAPAs) as needed

  • Facilitates work associated with protocol amendments

  • Evaluates new studies for operational challenges and presents identified issues at disease team meetings

  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.

  • Practices a high level of integrity and honesty in maintaining confidentiality.

Fiscal and Budget

  • Provide input for the annual budget preparations.

  • Collaborate with the CTO Leadership to identify disease team needs on a monthly as well as annual basis.

  • Develops quarterly and annual staffing plan in collaboration with the CTO Leadership.

  • Identifies and communicates opportunities for improved efficiency and/or cost saving within the department.

  • Provide input and support to CTO and Research Operations Leadership in the development of new programs or services or disease teams.

  • Participates in operational and feasibility assessments performed within the disease programs.

  • Participates in CTSS budget meetings, review variance reports and confirm system consistencies.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Position Qualifications:

Minimum Education:

  • Bachelor’s Degree

  • 10 years relevant experience may substitute for degree

Minimum Experience:

  • Seven or more years in clinical research (clinical research coordinator, regulatory, data management)

Req. Certification/Licensure:

  • SOCRA or ACRP certification (must be obtained within 6 months in the role)


  • Excellent oral/written communication and organizational skills.

  • Excellent reading comprehension.

  • Foster/promote a positive image and professional appearance

  • Sensitivity to intercultural relations

  • Sensitivity to the maintenance of confidentiality

  • Access data in computer data bases

  • Compile data

  • Proofread documents

  • Research information

  • Troubleshoot problems

  • Use computer packages

  • Use word-processing software


  • Microsoft Products


  • Calculator

  • Computer peripheral equipment

  • Fax

  • Personal computer

  • Photocopier

  • Lab Coat or Apron

  • If responsible for specimen handling:

  • Eye Protection/Goggles

  • Face Protection

  • Gown

  • Mask

  • Non-Sterile Medical Gloves

  • Sterile Medical Gloves

  • Respirator

Working / Environmental Conditions:

  • Atmosphere and environment associated with an office setting

  • Atmosphere and environment associated with patient care areas

  • Tobacco free campus

  • Subject to many interruptions

  • Occasionally subjected to irregular hours

  • Requires judgment that could affect image of City of Hope

  • Occasional pressure due to deadline requirements

  • Occasional travel required

  • Exposed to material of a confidential nature on a regular basis

  • Frequent pressure due to multiple calls and inquiries

  • Contact with patients/patient families under varied circumstances

  • Subject to regularly changing priorities and work assignments

  • Subject to handling multiple tasks simultaneously.

  • Possible exposure to infectious, radioactive or biohazardous agents

  • Subject to varying and unpredictable situations

  • Contact with patients/patient families under varied circumstances

  • Subject to situations involving grief processes & related issues

  • Possibly exposed to the risk of bloodborne pathogens

Physical Demands:

  • Light physical effort (lift/carry up to 10 lbs.)

  • Frequent prolonged standing/walking

  • Manual dexterity and mobility

  • Occasional reaching, stooping, bending, kneeling, crouching

  • Lifts/handles patient files

  • Works at PC involving focused concentration

  • Extensive telephone activity

  • Occasionally copies heavy charts/files

  • Words at tasks involving focused concentration

  • Copies material for extended periods of time

  • Works at computer tasks involving hand/wrist coordination

  • Pushes/pulls filled wheeled carts

  • Ability to handle multiple tasks at once

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Job: Regulatory Coordination

Title: Supervisor, Research Portfolio

Location: California-Duarte

Requisition ID: 10000935