City of Hope Lead Adoption Specialist in Irwindale, California
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.
The Lead Adoption Specialist supports the key performance indicators that drive strategies around engagement and adoption, providing innovative solutions to drive meaningful value to the organization and to improve the quality of care for patients. This position works to develop and manage readiness and engagement programs aimed at ensuring safe and efficient use of the EHR. The Lead Adoption Specialist provides system expertise in the area of training, elbow support, consultation, coaching, mentoring, problem solving and report development. The primary focus of the Lead Adoption Specialist is on Physicians, Advanced Practice Professionals (i.e. P.A., N.P.), and nursing however, may also be called on to support other patient care disciplines. The Lead Adoption Specialist closely collaborates with the Physician Adoption Lead, Informatics, IT, Training, Physician Liaisons, Super Users and Key Stakeholders to help conduct in depth analysis on value realization of proposed needs within the EHR for various user roles. The Lead Adoption Specialist will build and nurture positive end user relationships and requires a strong customer service approach to problem solving. This position is responsible for overseeing metrics for adoption and engagement of the EHR system in the Inpatient and Ambulatory settings.
K ey Responsibilities include:
Implement methods for assessing and improving clinical users’ utilization of the EHR and workflow to optimize performance and efficiency.
Lead and coordinate end-user adoption to the current functionality of the Electronic Health Record (EHR) systems and associated work flows.
Lead and deliver continuous learning and education through front line support, classroom or individual session.
Develop and maintain in-depth knowledge of EPIC and connected systems (Dragon, Sectra).
Serve as a liaison to the clinical departments, application analysts and training team to create efficient workflows and look for opportunities for system changes/enhancements.
Work closely with the Physician Liaisons, Super Users and training team to promote continuous learning.
Serve as a change agent and communicate with users using multiple, innovative and non-traditional methods, demonstrating patience, establishing trust to promote positive outcome.
Respond to issues, problem-solve with internal clinical, operations and other stakeholders to achieve positive outcomes and improve workflows.
Monitor tickets with resolutions of either build enhancements or training and education needs.
Proactively seek end-user offering advice for work flow improvements as an ongoing effort to improve efficiency and knowledge of the system.
Develop measurable key performance metrics to ensure adoption is achieved and lead efforts to monitor and provide analytics on progress towards reaching goals and outcomes.
Learn industry trends and recommend improvements of application, training and adoption.
Provide regular status updates for all assigned tasks.
Assist staff recruitment efforts.
Accomplish other related duties as assigned or requested.
Basic education, experience and skills required for consideration:
Graduate of an accredited school of nursing
7 years of healthcare experience in area of expertise required.
Previous experience training and supporting clinicians with clinical information systems. Excellent understanding of physician workflows and terminology.
- EPIC certification (may obtain in the 1st year).
Preferred education experience and skills:
Ability to work in a fast-paced, dynamic environment.
Master’s in Nursing preferred
Preferred good working knowledge of Epic features and functionality.
Ability to translate user needs and train others.
The ideal candidate embodies the core value of “patients first”.
Is a strong leader with a mature sense of priorities and solid practical experience who can design and implement systems within the framework of technical boundaries, yet know when to challenge the same boundaries if deemed impediments to patient safety or provider adoption.
Ensure that proposed solutions align with the organization’s mission, vision and values as well as the desired end state of an integrated electronic health record.
Has clinical workflow knowledge. Must be aware of safety standards and understand patient privacy issues as mandated by HIPAA.
Knowledgeable about policies, procedures and clinical practice guidelines.
Demonstration of solid and effective written interpersonal, oral and presentation skills.
Ability to communicate and train in innovative, non-traditional and informative approaches.
Ability to plan and facilitate meetings with diverse participants.
Ability to monitor action items and ensure their completion.
Must be able to prioritize, organize, assess and reallocate work in order to meet deadlines.
Ability and commitment to meet aggressive deadlines and cope in a fast-paced environment
Ability to analyze and document workflow and clinical processes.
Ability to assess, analyze, represent and translate clinical needs/requirements into appropriate systems development requirements.
Ability to evaluate, plan and mitigate impact of clinician workflow changes as a result of technology implementation.
Is diplomatically savvy, with the ability to anticipate and diffuse resistance from peers.
Ability to identify, analyzes, solve problems and focus on results through positive interactions. Ability to maintain a professional attitude and demeanor at all times during normal and pressure situations.
Ability to conduct literature reviews, survey peer institutions and track industry trends, upon which to base recommendations.
Able to prioritize, multitask and meet deadlines.
Attendance is an essential function of the job.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Title: Lead Adoption Specialist
Requisition ID: 10002326