Case Manager

Job Details

Job Location

West 140th Residence - New York, NY

Salary Range

$41,668.00 - $52,085.00 Salary/year

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description:Goddard Riverside’s five-story residence on West 140th Street provides affordable, permanent supportive housing for 48 previously homeless adults suffering from mental illness. West 140th Street Residence is the sister program to Corner House Residence. The two permanent supportive housing residences are in West Harlem and provide supportive housing for formerly homeless adults diagnosed with mental illness and/or substance abuse issues. The building consists of fully furnished studio apartments, offices for the social service staff and building staff with ample common space, including a recreation room/tenant lounge, kitchen, library and a backyard. On-site services include but are not limited to medication monitoring, case management, money management, entitlement assistance, medical and psychiatric care, substance abuse counseling, work readiness training, meals program, 24 hour/7 day per week front desk security, and group activities.

Purpose of Position:West 140th Residence is looking for a dynamic individual to deliver effective case management services using a strengths-based, client-centered approach who will work with the social service team to provide case management services to formerly homeless adults diagnosed with a severe persistent mental illness for tenants to maintain permanent housing. This person must be innovative, creative, detailed oriented, strengths based, with organizational skills that will promote a proactive, high energy work ethic and positive work environment.

Schedule:Monday through Friday 9:00 am to 5:00 pm

Salary Range:$41,668-$52,085

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

1. Client Service

• Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.

• Coordinate and follow up with medical and psychiatric treatment providers.

• Assist clients in receiving and maintaining entitlements

• Assist clients in understanding and complying with building rules and government subsidies to maintain residency

• Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database Awards.

• Accompany clients on visits to doctors, entitlement offices or other community services

• Serve as liaison between other service providers and community resources

• Encourage participation among resistant clients; conduct meetings to introduce and encourage program participation

• Collaborate with staff in other GRCC programs to coordinate client service

  2. Participate as a West 140th Team Member

• Participate in weekly staff meetings, case conferences, training programs and supervision meetings.

• Collaborate to maintain an active resource directory

• Participate in West 140th events

• Assist with the design, planning, and implementation of group activities and events

• Conduct apartment inspections

• Other duties as required in accordance with agency polices and funding source requirements, including incident reporting, data collection, and audit preparation

  Qualifications/Educational Requirements

• Bachelor’s Degree required.

• Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred.

• Prior case management experience preferred.

• Bilingual preferred (English and Spanish)

  Skills, Knowledge and Abilities

• Understanding of housing first model

• Understanding of severe and persistent mental illness

• Understanding of harm reduction and trauma informed care

• Strong interpersonal skills

• Strong written and verbal and organizational skills

• Team player

• Strong follow-up, attention to detail

• Strong crisis management skills

• Good judgment and problem-solving skills

• Ability to work in fast paced-residential environment

• Ability to multitask

• Systems oriented, organized

• Team oriented

  Computer Skills Needed

• To perform this job successfully, an individual should be proficient in Microsoft Outlook and Excel

• Able to use or learn computer databases such as AWARDS

  Physical Requirements

• Moderate computer work; occasional lifting of up to 30lbs.

• Some walking and travel to escort clients to various appointments throughout the city and occasional visits to hospital emergency rooms.

  Work Environment

• Mostly indoor office setting. Regular visits to client apartments are also required.

  We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

  Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

  The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.