Become a Call Taker with Transdev!

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ

Call Taker

Our Call Taker will perform, under limited supervision and ensures that all calls & reservations are taken accurately and timely on a daily basis for the Pasadena Dial-A-Ride.

Our Call Takers will enjoy:

·$21.00 /HR

·Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. 

·Paid time off/vacation.

Our Call Takers are responsible for:

• Daily data entry of ridership for the Pasadena Transit and Dial-A-Ride.

• May perform secretarial functions as needed for assigned staff member(s) and other duties as assigned.

• Perform ride-a-long NTD passenger count ride surveys on transit buses.

• Learning dispatching functions to be used whenever required.

• Assisting key personnel to compile DAR information.

• Assisting key personnel to compile Pasadena Transit information.

• Assisting with the Monthly Client Report.

• Verify on a daily basis all DAR runs/ breaks & lunches.

• Verify on a daily basis all DAR manifests.

• Any additional office clerk assignments as needed for coverage.

• The above duties are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company as needed.

• Other duties as assigned.

To qualify a Call Taker, you’ll need:

• High School Diploma or GED

• 2+ years Office, data entry, or administrative experience.

• Strong MS Office skills.

• Excellent Customer Service skills.

• Must be analytical with use of various data.

• Excellent written and verbal communication skills.

• Ecolane experience desired.

• Bilingual desired.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Support

Req ID: 2029

Pay Group: UC8

Cost Center: 72310

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.