Primary Function of the Position Under the Employment Services Manager's direction, the Employment Counselor will help and assist the Minnesota Family Investment Program (MFIP) participants in Ramsey County achieve self-sufficiency by providing job search assistance, career counseling, and employment case management. As an Employment Counselor, you will work closely with English, Hmong, Karen, and or Somali speaking participants (whereas English is a second language) to identify barriers in employment, and develop individualized employment plans, document and collect participant activities and hours, respond to client questions and needs, and enter all information relevant to each participant into the Workforce One (WF1) data system. To achieve the Employment Counselors impact areas goals, the Employment Counselor must establish cooperative relationships with the participants, Employment Counselors, and employer partners. The candidate must demonstrate a strong work ethic, integrity, accountability, and high performance in previous work experiences. The best candidate for this position is someone who can align themselves to our outcomes-driven culture and understands the unique challenges of an immigrant and refugee workforce population. We are looking for a high performer and achiever who is innovative, has a pulse on employment service trends, and the ability to drive programs and services towards results and outcomes. Position Responsibilities Conduct comprehensive intake assessment of participants that identify strengths and barriers to employment. Develop, review, and update participant employment plans based upon assessment information. Collect and verify participant documentation according to activities in the employment plan; track, monitor, case note, and report participant activities and progress in Workforce One system. Effectively track and manage cases through reports, personal databases, and the Workforce One data system to meet performance goals and meet deadlines. Maintain organized, accurate, and up-to-date case files on each participant that includes personal information, all employment plans, activity verification, case notes, correspondence, client support requests, and all other supporting documents that cover the span of the participant's time in the program. Ensure quality, accuracy, and timeliness of data entered into the Workforce One (WF1) data system. Inform participants of relevant job leads and encourage work-eligible participants to apply for jobs. Provide support services including family assistance, transportation, childcare referral, problem-solving, encouragement, and make appropriate referrals internally and to community organizations. Work collaboratively with County Financial Assistance and the Child Care Teams. Stay current on MFIP related policies, including federal, state, and county; knowledge of labor market and employment trends, current employment and training providers and programs, and other relevant resources. Keep management informed of critical issues or factors that may impact our participants, program, and organization. Share best practices, resources, and or suggestions for improvement to increase program and organizational effectiveness. Collect and write participants' success stories to share with current and potential funders. Other duties as needed to accomplish program goals, outcomes and to support other Workforce Development programs. Skills, Knowledge, and Abilities Bilingual is highly desired in English, and Hmong, Karen, and/or Somali. Excellent written and verbal communication skills. Experience and desire to work with persons of diverse cultural, economic, and educational backgrounds; working with Southeast Asian, immigrant, and refugee communities preferred; focusing on employment issues. Ability to analyze information, draw conclusions, and implement appropriate pan of action. Knowledge of available community resources providing services to low-income families. Excellent computer skills including Microsoft Office365, spreadsheets, and database programs. Demonstrated ability to be analytical, detail-oriented, and problem-solve. High level of competency in completing paperwork accurately and in a timely manner. Ability to work independently with minimal supervision while also being a strong team player. Willingness and ability to travel to multiple service locations, if needed. Flexibility to work occasional evenings and weekends as needed.