Description:

Lead cross-functional teams in design of customer experience/journey to deliver compelling, easy to use digital products and services. • Lead the business units in turning customer analytics to action by facilitating working sessions • Plan, design, and execute research that seeks to understand user needs, problems, and potential opportunities to enhance their experience. Incorporate insights from Analytics team and CX Experience research to prioritize user needs, pain points, and investments • Summarize and articulate finds from research through clear, concise and compelling writing and verbal presentations • Define, build and manage Customer Experience Design Team. Oversee development and growth of capability in designing customer experience within Customer Experience Division and across the enterprise. • Develop Honda’s capability in facilitating collaborative & innovative problem-solving through design thinking.

Additional Skills & Qualifications:

Minimum Educational Qualifications  BA/BS degree required.  MBA, or graduate degree in psychology, consumer research, or similar, a plus. 7+ years of professional experience within a customer-focused organization; experience in CX, human-centered design, design thinking, and/or lean startup for experience design and/or new product development required. Minimum Experience  7+ years within a customer-focused organization; experience in Customer Experience, human-centered design, design thinking, and/or lean starup for experience design and/or new product development required  3+ years people leader experience and building capability on design thinking.  Experience in seeding innovation methodologies and mindset in a large organization  Project management experience  Proven track record in creating digital products, tactics, and/or programs that improve customer experience across all touchpoints, business units, and technologies.  Experience planning and executing testing of concepts  Experience with business models, market analysis, trend analysis.

Experience Level:

Expert Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.