Sales and Operations Specialist (Torrance, CA)

About Singer

We are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.” The company has become renowned for its collaboration with owners of the air-cooled Porsche 911 in pursuit of bespoke restorations.

Sales and Operations Specialist

Position Summary

Singer Vehicle Design’s Commercial Operations team is responsible for ensuring that customers enjoy a best-in-class client experience from first engagement through to delivery, and beyond. The Sales and Operations Specialist is responsible for supporting and improving the data infrastructure and processes that underly global sales and client experience activities.

This position is located on-site in Torrance, CA.

Essential Functions

• Maintain and develop accurate and comprehensive weekly, monthly, and quarterly reporting on sales and client experience activities

• Support, maintain, and improve sales and client experience data integrity within Salesforce CRM with a focus on efficient dataflows and perfect accuracy

• Assist commercial operations team members with various CRM tools and processes (ex. report building, contract issuance, data recording, etc.)

• Work with the sales team to record and track lead generation, prospective sales, and recent sales conversions

• Assist with data-keeping related to new product launches and rollouts

• Assist with strategic data analysis and forecasting for future product planning and commercial growth targets

• Assist with developing the department’s interaction and cooperation with commercial operations-adjacent business infrastructure (ex. ERP and supply chain systems)

• Work in a cross functional team environment as a strong team player and demonstrate ability to work with other functional groups to achieve company-wide goals

• Report to the Sales Operations Manager regarding objectives, reviews, analysis, and reporting

• Performs other duties as assigned

Qualifications:

Required Education/Experience

• Bachelor’s degree in business administration or relevant field

• One (1) to three (3) years of automotive sales, product and/or luxury customer service experience

• Prior experience in rapidly growing business environment

• Proficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint, Teams), Excel Required

• Experience with Salesforce or other CRM software

• Experience with coding in Python, Java, and/or R

• Proficiency with Tableau and Tableau Prep online and desktop applications, or other data visualization software

Preferred Education/Experience and/or Certifications

• General level of technical understanding of road vehicles, specifically air-cooled Porsches

• Detailed knowledge of Singer Vehicle Design’s history, heritage and services

• Previous experience in the luxury goods or automotive industry

Skills/Abilities and Attributes

• Strong analytical, project management, computer, communication, and writing skills (typing, spelling, grammar)

• Expert ability with Microsoft Excel

• Technical fluency with relational databases and tables

• Team oriented, strong ability to multi-task and work in a fast-paced environment and to multiple deadlines

• Strong organizational, problem-solving and collaborative skills with the ability to prioritize effectively and efficiently within and across departments

• Professional appearance, excellent verbal and written communication abilities

• Ability to work under deadlines in a fast-paced work environment

• Excellent communicator, both written and verbal; ability to express ideas clearly and actively listen to others

• Excellent time management with an ability to balance multiple projects and timelines

• Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments

• Positive attitude and strong work ethic

Physical Demands/Work Environment

• Must be able to travel for business, including occasional travel by commercial airplane

• Must be able to work in a seated position for extended periods

• Must be able to work in a standing and/or walking position for long periods of time

• Must be able to use fingers, hands, and arms at computer keyboard for extended periods

• Must have ability to speak clearly and distinctly and hear and be heard and understood in person, by telephone and email

• Must be able to work an early, non-standard schedule and long hours when needed

Compensation

The starting salary range for this position is between $75,100 - 90,120 per year, plus an annual bonus plan. Actual compensation will be determined by skills, experience, and relevant education or training.

Benefits

Singer employees enjoy generous paid time off, low-cost health insurance, a 401(k) plan with a company match, life and AD&D insurance, long-term and short-term disability, Snap-On tools for our techs, and continuous opportunities for learning and advancement within the company.

Equal Employment Opportunity

We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.   

Department: Client Experience

This is a non-management position

This is a full-time position